PRIVACY STATEMENT FALCON YOUNG

1. About this Privacy Statement

   Serving our customers effectively, securely and as conveniently as possible is considered vitally important to FALCON YOUNG. We recognise that some people have concerns about the performance of online technology and how their personal information will be stored and used. We understand the importance people place on their personal information. At FALCON YOUNG we are committed to ensuring that all information collected by us is treated with the appropriate degree of privacy and confidentiality. The following Privacy Statement is intended to provide you with a detailed explanation of how and when we collect your personal information, how it is stored and distributed within FALCON YOUNG.

2. Collection of Personal Information

   The nature of personal information collected and maintained by FALCON YOUNG generally comprises name, address, resume and personal contact details (including phone and email addresses). This information is collected for the purpose of establishing and maintaining a service provider relationship with you. Providing incomplete or incorrect information may mean that we are unable to provide you with the level of service that you are seeking. To monitor and improve our service we collect information on web site activity such as the number of users who visit our web site, dates and times of visits, number of pages viewed, navigation patterns and systems used to access our site and when entering our site from another site, the address of that site. This information does not identify an individual but it does provide FALCON YOUNG with statistics that we can use to analyse and improve our web site. We do not collect or store information about anyone s political or religious beliefs, ethnic background or sexual preferences.

3. How is your information used?

   We collect the information to help us provide accurate and up to date information about our business, the services and the products we provide. The collection of information is also essential in enabling us to deliver a service to our customers. The information collected is used for:

   • Providing customers with services through FALCON YOUNG
   • Developing new services and products
   • Improving the quality of our service delivery
   • Preventing unauthorised access to customer information
   • Business and statutory reporting purposes
   • Marketing our services and products
   • Compliance with Laws and Regulations

4. Disclosure of Personal Information

   We may distribute customer information within the businesses that operate under the FALCON YOUNG brand or to conduct specialised activities such as high volume email mail-outs or to supply specialised products such as value added service offerings. No external organisations will receive your personal information from FALCON YOUNG without your prior approval.

5. Protection of Customer information

   FALCON YOUNG ensures that all customer data is kept securely and in accordance with prevailing laws. We will take all reasonable precautions to protect your personally identifiable information from loss, misuse or unauthorised alteration. Our employees understand their responsibility to protect and use correctly, information provided by our customers.

6. Accessing Your Personal Information

   You can request us to provide you with access to information we hold about you. If we are able to, we will provide you with access. A fee may apply to providing you with such access but only where the request to provide the information takes up a considerable amount of time. Normally a fee will not apply. The information we can provide is limited to the personal information we hold about you and the services and products that we supply to you. If we are unable to agree to your request, we will explain why.

7. Keeping Your Information Up to Date

   We will do our best to keep your personal information accurate, complete and up to date. You can help us with this by advising us if you believe that any of the information we hold is incomplete or inaccurate.

8. Information collected through our website

   To evaluate the effectiveness of our web site, its presentation and content we may use third parties to collect and analyse statistical data. No personal information will be collected in these exercises and the third party service supplier will not have access to any of your personal information.

9. If the Privacy Statement Changes

   If we change this Privacy Statement we will post the changes on this website page so that you understand what information we collect and how it will be used.

10. Contact FALCON YOUNG about Your Privacy

    If you require further information about this statement or if you think we have breached any aspect of this Privacy Statement please contact us:

    Send us an email
    Or by writing to the address below:
    Chief Privacy Officer, FALCON YOUNG, Level 4, 150 Albert Road, SOUTH MELBOURNE VIC 3205